Patient Satisfaction: Quality Patient Experience
Patient satisfaction is measured by the federal government’s HCAHPS survey, which is mailed to the patient’s home after discharge from the hospital. HCAHPS stands for Hospital Consumer Assessment of Healthcare Providers and Systems. There are 25 questions on the survey which are reported under five broad service areas. This reports results for several inpatient service areas.
|Recommend Hospital||74%||70%||71%||Patients who reported that YES, they would definitely recommend SVH||Asks: Would you recommend this hospital to your friends and family? (Definitely no/Probably no/Probably yes/Definitely yes)|
|Overall Rating of Hospital||70%||68%||71%||Patients who gave SVH a rating of 9 or 10 on a 0 (lowest) to 10 (highest) scale||Asks: How would you rate this hospital during your stay? (0-10 scale. 0 = Worst hospital possible, 10 = Best hospital possible).|
|Communication about Medicines||68%||62%||65%||The number of SVH patients who reported “always” to these two questions about communications regarding medicines provided.||Asks: Before giving you any new medicine, how often did hospital staff tell you what the medicine was for? Also, did they describe possible side effects in a way you could understand?|
|Discharge Information||89%||84%||86%||The number of SVH patients who reported “always” to these two questions about discharge practices.||Asks: During this hospital stay, did doctors, nurses or other hospital staff talk with you about whether you would have the help you needed when you left the hospital? Also, did they provide information in writing about what symptoms of health problems to look out for after you left the hospital?|
*Data from HospitalCompare.gov covering period April 2013 through March 2014